Commitment to Quality
Animal health and safety are foundational to everything we do. We achieve our high standards in product quality and safety through proactive and transparent systems and processes, and clear communications to our clients, providers and stakeholders about the benefits and risks of our products. We hold ourselves accountable to one another and strive to create a workforce that embodies VETGREEN’s core values and the principles of quality and integrity.
Our Quality Policy
Our Corporate Quality Policy describes how we ensure the delivery of safe and effective drug, biologic, consumer and combination products and meet regulatory requirements and other relevant standards and guidelines. It provides a systematic approach designed to ensure we meet our commitment to clients and it defines the elements of our Quality Management System (QMS) for regulated activities.
Our commitment to developing, manufacturing, and delivering safe and effective products to clients includes:
Maintaining an effective QMS within and across divisions
Complying with all applicable quality regulations, codes and standards
Maintaining a quality and integrity focused culture in which each person is required to carry out their responsibilities with proper regard for quality and to ensure the highest priority is placed on the safety and efficacy of our products, the safety of our clients, the integrity of data, and the trustworthiness of interactions with our Stakeholders
Reporting and addressing quality issues, risks and concerns through appropriate corporate or divisional processes.
Elements of VETGREEN Quality Management System
Quality & Integrity Culture
A robust culture of integrity and accountability is in place in which quality and compliance are seamlessly integrated into day-to-day business processes and activities to help ensure the highest priority is placed on the safety of our patients, quality of our products, integrity of our data, and VETGREEN’s reputation.
Governance & Organization
Senior leaders with the appropriate accountability and decision-making authority periodically review the performance of the QMS to ensure that it continues to fulfill quality objectives, remains aligned with the strategic direction of the organization, is supported by appropriate resources, and provides a pathway for escalation of quality, safety and compliance issues and risks.
Third Party Management
Controls are in place to manage risks that originate from, or are related to, dependence on external entities, including third parties conducting work on VETGREEN's behalf and other partnership arrangements, designed to ensure compliance with all applicable regulations and VETGREEN policies.
Processes & Procedures
Processes, policies and procedures and any associated changes are managed in a controlled manner, commensurate with the level of risk.
Training & Qualification
All individuals who perform work for, or on behalf of, VETGREEN have the appropriate education, training, skills, qualifications, and experience to carry out their work competently, in accordance with all applicable laws, regulations, and VETGREEN policies and procedures.
Oversight & Monitoring
Programs and plans are in place for monitoring process performance, product quality, safety and compliance with applicable regulations and VETGREEN policies to ensure a state of control is maintained.
Issue Management & CAPA
Quality issues are investigated, with effective corrective and preventative actions (CAPA) implemented. Mechanisms are in place for timely escalation of critical quality, safety, and compliance issues.